Communication – A Closer Look
Mainscape values the customer’s time with prompt and reliable service. Keeping
the customer informed during the service process helps set Mainscape apart from
the competition. The communication process may include e-mails, text messages,
phone calls, property inspection reports, site meetings and photo documentation.
Mainscape views the relationship with each property as a partnership and is committed to being accessible and easy to work with.
If an issue arises on the property, Mainscape’s communication systems are both efficient and reliable. We feature an online request form available 24/7 that is easy to fill out and is automatically submitted to the customer service department.
Mainscape’s efficient customer service process provides industry-leading service:
- Mainscape’s customer service staff is available to process all service requests. Whether it’s an online request or phone call, a Customer Service Request is entered into the system to begin the process.
- Within a few minutes of the Customer Service Request, an alert is sent to the appropriate Mainscape representative.
- The Mainscape representative then personally meets with the customer to resolve the issue within 2-4 business days.
- For current and future reference all service records are stored electronically. This allows for accurate tracking and documentation of all service requests.
Providing the customer with the most up-to-date information about the status of the property is paramount.
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